Feedback & Complaints
We are committed to delivering safe, high-quality, cost-effective healthcare. We will do our best to ensure the time you spend in our healthcare facilities is as comfortable as possible and to provide you with excellent personal and professional care. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and we explain below how we deal with concerns or complaints you may wish to raise.
Ways to Leave Feedback
Patient Satisfaction Questionnaire
Our questionnaires are available in all patient rooms and can also be obtained from the nursing stations on each floor and in our outpatient centres. Each questionnaire is read and recorded, with action taken as required.
Written Complaints
Complaints can be sent in writing directly to the Clinic Manager at Dorset Heart Clinic.
Local Department Manager
Speak to a member of our staff at the clinic. Each clinical department has a local manager who the issue can be escalated to if required. Please ask to speak to them directly if you experience any issues – they are always happy to help.
We Value your Feedback
Whether you are a patient, relative or a visitor to one of our facilities, we want to ensure that your experience is a positive one.
We value all feedback following your visit to one of our facilities. We ask that if you do encounter any problems, however small, you let us know. We are continually striving to improve our service and care, and your comments and feedback are invaluable in helping us to do this.
Feedback Guidance
If you have concerns or a complaint regarding your data or would like to make a subject access request, please email our team at enquiries@regentsparkhealthcare.com who will be able to advise you further.
Private patient complaints: If you are a private patient receiving care, please download the Private Patient Complaints Guide for making complaints.
Our Complaints Procedure
