Feedback & Complaints
We are committed to delivering safe, high-quality, cost-effective healthcare. We will do our best to ensure the time you spend in our healthcare facilities is as comfortable as possible and to provide you with excellent personal and professional care. We therefore appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and we explain below how we deal with concerns or complaints you may wish to raise.
Ways to Leave Feedback
We Value your Feedback
Whether you are a patient, relative or a visitor to one of our facilities, we want to ensure that your experience is a positive one.
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We value all feedback following your visit to one of our facilities. We ask that if you do encounter any problems, however small, you let us know. We are continually striving to improve our service and care, and your comments and feedback are invaluable in helping us to do this.
Feedback Guidance
If you have concerns or a complaint regarding your data or would like to make a subject access request, please email our team at enquiries@regentsparkhealthcare.com who will be able to advise you further.
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Private patient complaints: If you are a private patient receiving care, please download the Private Patient Complaints Guide for making complaints.
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Top ConsultantsTrained in some of the leading cardiac hospitals from both across the UK and the world—and with a wealth of experience in private cardiology; our consultants are the best in their field. They provide expertise in every sub-specialty of cardiology with reputations synonymous with excellence both nationally and internationally. They effectively diagnose and treat numerous common and complex heart conditions to give the healthcare each patient needs.
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Supporting the NHSDorset Heart Clinic income supports the NHS. The business model is based upon keeping private work within The Royal Bournemouth Hospital so that income can be used to benefit frontline NHS clinical services – supporting clinical staff and allowing the NHS to purchase new equipment. We believe this is an important point of differentiation between ourselves and the traditional private hospital model.
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Leading TechnologyTechnology plays a crucial role in healthcare. And the latest technology is required for the best care. For this reason, we use the latest cutting-edge medical equipment and software in the field, from patient examinations to diagnosis to treatments.
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Safety of the NHSWe believe high quality and safe healthcare go hand in hand. Our location within the Royal Bournemouth Hospital provides our patients with the knowledge that they have on-site access to the very best staff and clinical resources 24 hours a day, 365 days a year. Private hospitals often lack these resources and therefore require an emergency transfer policy with their nearest NHS hospital – this is why we are proud to offer Care without Compromise.
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Quick and Easy AccessAny health condition can be stressful, so we strive to offer quick and easy access to all our services. From same-day appointments to speedy results—rapid diagnosis to effective treatment; we aim to bring our patients peace of mind.
Our Complaints Procedure
