Insured Patients

If you are covered by private medical insurance, please ensure that you have contacted them prior to your admission. We require your policy number, as well as a claim number authorising your treatment.

In some instances, we require a letter of guarantee from your insurance stating they are covering the costs. It is vital that you confirm cover before you commit yourself to treatment.

Full insurance details must be given to the clinic registration staff at or before time of admission for direct settlement. While the clinic will invoice your insurance company directly, it is your responsibility to ensure that claims are processed promptly.

Should insurers, sponsors or guarantors decline or delay payment, you will be invoiced for immediate settlement. Please also be aware you are responsible should there be any financial shortfall between what your insurer has agreed and your final invoice.

Please send any specific query via email to