All services at the Dorset Heart Clinic are designed around the patient. We never forget that each person is individual and has specific emotional as well as clinical needs.
That is why we deliver the highest levels of customer service, making things as comfortable for patients and their loved ones as possible. We offer convenient appointment times and adhere to them. We provide a safe, friendly and comfortable environment for patients and their families at what we recognise is a vulnerable time in their lives. Our friendly staff take the time to explain tests and procedures in as much detail as the patient requires.
The Typical Patient Experience
Make an appointment
Please call 01202 705454 and speak to one of our dedicated advisors, who will talk you through the procedure and fees, and book you in for an appointment with one of our consultants at a time that best suits you.
Seeing the consultant
You will be seen by a specialist cardiac consultant. During the appointment, you will be given as much time as needed to discuss your concerns.
Your consultant will perform some standard non-invasive tests to better assess your condition.
There may be a need to perform some more specialised tests. These will be done in-house by dedicated specialists.
Personalised report and follow up
Following the tests, your consultant will provide you with a diagnosis, formulate a management plan and advise you on the best course of action.
Location and Direction
Address, contact details and directions can be found on our contact page.
Our outpatient clinic is located in an area of the Royal Bournemouth Hospital called the ‘Dorset Heart Clinic’. We provide free parking for our visitors.
If you are coming from the main hospital entrance, please ascend the stairs or take the lift to the first floor and then walk along the East Wing hospital corridor following the signs to Dorset Heart Clinic Outpatients. You will see a sign to the main entrance, and you will be greeted at our reception desk.
We are located in the Cardiac Intervention Unit (CIU). On the 1st Floor, East Wing.
Your Consultant will collect you from the patient waiting area and direct you to their private consulting office. The length of the consultation will depend on the complexity of your condition. After the consultation, the consultant and their staff will organise further tests and appointments before returning with you to the reception.
Wherever possible, additional non-invasive tests such as ECG, Echocardiography and Exercise tests will be organised and completed during your visit. If you require further investigations such as angiograms or other more complex procedures, we will book a convenient date during/shortly following your visit, and you will leave fully informed of your management plan.
Day patient procedure or overnight stay
If you and your consultant decide that you will be admitted to the Dorset Heart Clinic for a catheter laboratory procedure, it may be necessary to attend a pre-admission assessment.
The purpose of this assessment is to ensure that you are medically fit for the catheter laboratory procedure. It also gives you an opportunity to ask any questions you may have or discuss any concerns.
You will be seen by an experienced pre-admission assessment nurse who will ask you a range of questions about your medical history. You will be asked to bring with you any medication you are currently taking.
It may be necessary to carry out some routine tests and investigations at this appointment, such as an ECG, blood tests, x-rays, weight, height and blood pressure checks.
If we find that you need further investigations or monitoring before your procedure, your pre-admission assessment nurse will liaise with your consultant.
After your pre-admission assessment, you will receive confirmation of your date of admission.
Arriving for admission
Once your date of admission is agreed, you will receive a letter of confirmation and instructions explaining what time you should arrive at the Dorset Heart Clinic and what you should bring with you. You will also be informed if you need to fast before your catheter laboratory procedure. A relative or friend is welcome to accompany you upon admission.
When you arrive, you will be shown to your room in our ‘Regents Park Suite’. Shortly after your arrival, you will be visited by a nurse who will ask you a series of questions and explain what will happen during your stay. This is a good opportunity to ask any questions you may have.
Before your procedure, you will be visited in your room by your consultant cardiologist.
Before your procedure
Your nursing staff will prepare you for your procedure and answer any questions you may have. You will then be brought to the cardiac catheterisation laboratory for your test or procedure.
We have 4 private rooms, 3 of which have en-suite facilities, and a day case room. These contain smart TVs and internet access. We provide luxury bed linen, bath towels & toiletries. We also offer dressing robes, slippers and eye masks as your comfort is our priority.
If it is clinically necessary, you may be transferred to an open unit within the Royal Bournemouth Hospital, such as the coronary care unit, to enable you to have more comprehensive nursing care.
Day case and overnight patients have access to a varied menu, including light snacks, sandwiches with hot and cold drinks. We can also cater for special dietary needs.
Visitors are welcome to join patients for meals in their room, and there are also a variety of visitors’ cafés on the ground floor of the main Royal Bournemouth Hospital concourse, serving snacks, confectionery and drinks.
Visiting hours are flexible. Family and friends are welcome at any time before 10 pm. If you do not wish to receive visitors, please inform us upon admission.
Telephone enquiries are welcome at any time.
During your stay
We will do all we can to make your stay as comfortable as possible. You will have access to a nurse call bell and will receive regular visits from our friendly nursing staff during your stay. Your consultant will also visit you regularly to check on your progress.
Our menu contains a range of meal choices. Special diets can also be catered for. Visitor meals can be ordered so that your visitors can eat with you in your room. A drinks service is also available.
All rooms have a flat screen television, with access to a range of channels and radio stations. You may order a daily newspaper. You will have internet access to your smartphone, tablet or laptop computer is available via a wireless connection.
When it is time for you to go home, our staff will assist you in making transport arrangements if required. A nurse will give you the necessary aftercare advice and provide you with any medication that you need to take home. You will also receive details of any outpatient follow-up appointment if your consultant needs to see you again.